Olli Thomas Garden Rescue FAQs and How it Works

We know choosing the right gardener can raise many questions.
Below are answers to the most common things clients ask before starting a project with us.

Services

What services do you offer?

We specialise in transforming overgrown, neglected, or challenging gardens through structured rescue and improvement projects.

Our services include:

Garden rescue and clearance projects
Garden redesign and planting improvements
Structural pruning and orchard care
Preparing gardens for property sales
Bespoke garden improvement projects

Our focus is on meaningful garden transformations and specialist work, rather than routine lawn mowing or basic maintenance tasks.

Can you help with neglected or overgrown gardens?

Yes. Helping clients reclaim overgrown or neglected gardens is at the heart of what we do.

We assess the condition of the garden, remove unwanted growth, restore structure, and create a clear plan to make the space manageable and enjoyable again.

Can you redesign my garden?

Yes. We offer garden redesign and improvement services tailored to your space and goals.

This may include restructuring planting areas, improving layout, introducing new planting schemes, or refreshing parts of the garden to make it more usable and attractive.

Do you work with small gardens?

Absolutely. Gardens of all sizes can benefit from thoughtful design and expert care.

Even compact spaces can be transformed into beautiful and practical outdoor areas.

Do you offer seasonal gardening services?

We offer project-based seasonal work, such as:

restoring planting areas
structural pruning
garden clearance
preparing gardens for spring or autumn

Our work focuses on meaningful improvements rather than routine maintenance visits.

Process

How does the process work?

Most projects follow a straightforward process:

Initial contact – You contact us by phone or through the website.
Conversation – We discuss your garden, your goals, and the challenges you are facing.
Site visit – We visit the garden to assess its condition and explore potential solutions.
Proposal and quotation – You receive a clear outline of the proposed work and pricing.
Project delivery – Once approved, we carry out the work and transform the garden.

How do I get a quote?

Simply contact us by phone or through the website.

We will arrange a visit to assess your garden before providing a clear and detailed quotation tailored to your project.

How soon can you start work?

Availability depends on the season and our current workload.

Once the proposal has been approved, we schedule the work as soon as possible and confirm the expected start date.

Do you work outside Haslemere?

Yes. We are based in Haslemere and regularly work in surrounding areas across Surrey, Hampshire, and West Sussex.

Please contact us to confirm availability in your location.

Pricing and Planning

How much does garden work typically cost?

The cost depends on the size of the garden, the condition of the space, and the scope of work required.

Most garden rescue projects involve structured work over several days. After visiting the site and discussing your goals, we provide a clear fixed quotation.

How long does a typical project take?

Project timescales depend on the size and complexity of the work.

Smaller projects may take a day or two, while larger garden transformations may take several days or longer.

You will always receive a clear timeframe as part of the proposal.

When is the best time of year to start a garden transformation?

Garden rescue and improvement work can take place throughout most of the year.

Spring and autumn are often ideal for planting, but clearance, pruning, and structural improvements can be carried out at many times of the year.

Working With Us

Do I need to be at home while you work?

Not necessarily.

Many clients are not at home during the work. As long as we have safe access to the garden and clear instructions, we can complete the project and update you afterwards.

Are you insured?

Yes. We carry full public liability insurance, giving you peace of mind while work is carried out on your property.

What makes Olli Thomas Garden Rescue different?

We specialise in rescuing and transforming difficult or neglected gardens.

Our approach combines professional horticultural knowledge, thoughtful planning, and practical experience to create gardens that are both beautiful and manageable.

Can you help prepare a garden before selling a house?

Yes.

A well-presented garden can significantly improve a property’s appeal. We can tidy, restore, and enhance your garden to help create a strong first impression for potential buyers.